FREQUENTLY ASKED QUESTIONS

You can request an estimate by filling out the “Contact Us” form on our website.

Depending on the complexity of the job, our estimates take between 2-7 business days to process.

The scope of some of our services includes but is not limited to locations in Winnipeg, Selkirk, Winnipeg Beach, and Gimli. Please fill out our “Contact Us” form to find out if we offer services in our area.

We have several payment options available. Customarily, clients pay either by cheque or online with their card.

We usually accept payments after the service has been completed.

This matter is entirely up to you. All our technicians are highly respectful and sensitive to the privacy of clients whether they are home or not. A few things to consider would be: Access: If only the exterior windows are being cleaned and are fully accessible, then there is no obligation for you to be present. Comfort & security: Each of our technicians is known to be trustworthy and mindful. However, if you are a first-time client, you may want to be present to become familiar with our technicians and how our services are executed, especially if the inside of your property is scheduled to be cleaned. Payment: Once our services are completed, you will receive are invoice that can be paid online promptly. This means you do not need to be physically present to settle your account. However, it may be best to be present if you are going to be paying by cheque to verify specific details. Special requests: Some matters/requests may require face-to-face communication and demonstrations. So, it may be best to be present if you have specific instructions you would like to inform our technicians performing the window cleaning.

There is no cancellation fee to reschedule, we do ask for 48 hours' notice in order not to cause any dispatching issues for our techs. Thank you!

1. Safety - Cleaning windows, especially at heights or in the winter, can be risky. Our technicians are trained in safety protocols and have the necessary equipment to perform the job safely. 2. Saves Times - Window cleaning can be very time-consuming, especially if you have several and/or difficult windows to keep clean. Hiring us allows you to save time and focus on other priorities. 3. Extends Window Lifespan - Regular professional cleaning helps prevent the buildup of dirt that leads to the deterioration of your windows over time. By keeping your windows clean, you contribute to their longevity and maintain their appearance. 4. Proper Appearance - Clean windows significantly improve the overall appearance of your home or business. Clients always appreciate businesses that set the standard for neatness. 5. Healthy Environment - Having your windows cleaned regularly prevents the accumulation of dust, pollen, mold, and other allergens. This contributes to a healthier indoor environment, especially benefiting individuals who suffer from allergies.

Our residential window cleaning service includes the washing of windows in addition to the removal of dust and wiping down of frames, sills, tracks, and screens.

All homes and residential/commercial properties should be cleaned at least twice each year. However, your windows may need to be cleaned more often depending on factors such as your location, activity, and rare occasions. Location: The location of your property may contribute to a rapid accumulation of dust, pollen, leaves, soot, insects, bird droppings, or other forms of matter that diminish the appearance and cleanliness of window surfaces. Depending on the severity of the accumulation, your windows should be cleaned more than twice a year. Activity: Naturally, commercial properties experience a higher volume of traffic which comes with the increased occurrences of dust, dirt, smudges, and spots being left on windows. As a result, your commercial property may require weekly to quarterly window cleaning services to maintain its neat and clean appearance. Rare occasions: The need may arise when you would prefer to have your windows cleaned. You may like to have spotless windows for a special event, or your place may have been renovated recently. Such occasions like these are appropriate times for you to have your windows cleaned.

Provide easy access to all windows that are to be cleaned by: Removing all objects, valuable items, or decorations from the windows/sills to prevent obstructions or accidental damages. Providing adequate space (at least 3 feet) between windows and indoor/outdoor furniture. Unlocking/providing access to windows that may be in private or restricted areas. Close all windows that are to be cleaned from the outside. Our technicians are trained to remove screens; however, some clients prefer to remove interior screens themselves. Please take note of and inform us of special requests. For example: Fragile/broken windows: The last thing we would want is for you to be inconvenienced. Before our technicians get to work, please inform them of any broken, or fragile elements in your windows or frames. Pets: Let technicians know if they need to be especially mindful to leave doors and windows closed to ensure your pets remain safe.

We explore all safe and reasonable options to complete our window cleaning services thoroughly. However, please take note of some of the circumstances that can hinder a technician’s service: Inaccessibility/safety concerns: If a window is in a location that is blocked or difficult to reach, our technicians reserve the right to hold off from cleaning the window until a solution has been found. Damaged/Broken windows: Cleaning damaged or broken windows poses a greater safety risk to technicians and individuals in the vicinity. Additionally, any further damage to a window that is compromised becomes a matter of inconvenience to our clients. Weather conditions: On occasions, sudden changes in weather conditions may result in the postponement of our services in the interest of safety and quality assurance.

1. Deep Cleaning - Our hot water extraction process penetrates deep into the carpet fibers and removes embedded dirt, allergens, and contaminants that regular vacuuming will not reach. This creates a healthier indoor environment, especially for individuals with allergies or respiratory conditions. 2. Stain Removal - The professional-grade solutions and equipment we use are effective at removing stubborn stains, spots, and spills. This will improve the overall appearance of your carpets. 3. Prevention of Mold and Mildew - If your carpets have been exposed to water damage or high humidity, there's a risk of mold and mildew growth. A prompt response with our hot water extraction services will reduce the risk of mold and mildew development. 4. Extended Carpet Life - Regular professional cleaning will extend the lifespan of your carpets. The removal of dirt and debris will prevent premature wear and damage, preserving the integrity and beautiful appearance of your carpet.

All homes and residential/commercial properties should be cleaned at least twice each year. However, your carpet may need to be cleaned more often depending on factors such as traffic, manufacturer recommendations, and occasional emergencies. Traffic: The amount of traffic occurring on your carpet will determine if it needs to be cleaned more often than twice a year. For example, commercial properties and residential apartments/condominiums have considerably more foot traffic than private residences and would require more frequent carpet cleaning as a result. You may want to consider having monthly or quarterly carpet cleaning for highly traversed areas such as main entrances and hallways if you own commercial property or apartments. Manufacturer recommendations: Some carpets come with manufacturer warranties and instructions regarding the cleaning frequency and methods. These instructions hold even if your carpets may not look visibly dirty, and adhering to the manufacturer’s instructions will ensure that you stay within your warranty. Occasional emergencies: Unexpected events such as water leaks, spills, and other incidents may happen from time to time. You should respond promptly by having your carpet cleaned professionally. Postponing professional cleaning for too long may result in challenging stain removal or permanent damage to your carpet.

Yes, all our products are hypoallergenic rated as well as pet safe!

Although our solutions are lightly scented, we do carry unscented products to accommodate those with scent sensitivity, while still providing a deep clean. Ask about our scent-sensitive solutions while booking your next service.

Unfortunately, at this present time, we do not service upholstery or rugs. Items such as items and furniture and rugs require equipment, chemicals, and methods that are different from carpet cleaning solutions.

We offer a wide range of cleaning services; however, we do not offer sewage cleanup. Cleaning up sewage spills typically falls under the category of biohazard cleanup, and it may require specialized expertise. They can pose serious health risks due to the presence of bacteria, viruses, and other contaminants.

Unfortunately, we do not treat places with bed bug infestation. Bed bugs are resilient pests that hide in cracks, crevices, and seams, making them challenging to eradicate through standard carpet cleaning processes. Furthermore, treating bed bugs with our equipment could lead to the transference of these pests to another location. For these reasons, we do not accept requests to clean places undergoing a bed bug infestation. If you suspect a bed bug infestation in your location, we encourage immediate action by contacting a professional pest control company that specializes in bed bug extermination.

Before Carpet Cleaning: 1. Vacuum Thoroughly - Before we arrive, we recommend you vacuum your carpets thoroughly. This helps remove loose dirt and debris, allowing the cleaning process to focus on deeper stains and contaminants. Additionally, you will avoid the additional vacuum charge. 2. Remove Small Items - Clear the carpeted area of small items such as toys, magazines, and other objects. This ensures that our technician can clean the entire carpet. 3. Move Furniture - Arrange to have furniture and large items removed from carpeted areas for more comprehensive cleaning. Our technicians do not move furniture or large items. 4. Identify Stains - Identify and point out any specific stains or areas of concern to the carpet cleaner. This allows them to give special attention to problem areas. 5. Secure Pets - Safeguard pets in a separate area during the cleaning process to prevent any interference and risks to the safety of both pets and technicians. 6. Ask Questions - Please contact us with questions or concerns about the cleaning process, beforehand. Many clients prefer to clarify details about the cleaning products we use, drying times, and other information relevant to your circumstances. After Carpet Cleaning 1. Wait for Drying - Allow your carpets to dry completely before returning furniture to their places. Usually, we recommend allowing 3-4 hours of drying time. 2. Ventilate the Area - Open windows and doors, during warmer seasons, to promote air circulation and speed up the drying process. You may also use fans to enhance ventilation. 3. Avoid Heavy Traffic - Minimize foot traffic, especially with indoor shoes, on the carpets until they are fully dry, so dirt and contaminants will not accumulate on the freshly cleaned carpets. 4. Address Stains Promptly - If you notice any pre-existing stains reappear after the cleaning, contact us promptly for advice on how to address the issue. 5. Regular Maintenance - To extend the life of your freshly cleaned carpets, maintain a regular cleaning schedule. Vacuum regularly and address spills, dirt, or stains promptly to prevent them from setting in. By taking these steps before and after carpet cleaning, you can help ensure a successful and long-lasting result. If you have specific questions or concerns, please contact us right away for assistance.

1. Extends the Life of Eavestroughs - Regular gutter maintenance and cleaning helps to prevent rust, corrosion, and other forms of deterioration, overall, extending the lifespan of your eavestroughs. 2. Prevents Water Damage/Flooding - Clear gutters direct water away from the home's foundation. When clogged, water will overflow, leading to water damage to your walls, basement, and foundation. A well-maintained gutter system will preserve your landscaping, preventing soil erosion, and destruction of your flower beds and gardens. 3. Avoids Roof Damage - Backed-up eavestroughs will cause water to settle on the roof, leading to rot, mold, and damage to the roof structure. For Manitoba, this is even more critical as we often experience more snowfall. 4. Prevents Ice Dams - Too many times we have identified considerable ice damming on some of the homes and apartment buildings of our customers. Ice dams form as the snow melts and freezes at the eavestrough, preventing proper drainage. This then leads to water seeping under the roof and into the building, causing water damage. 5. Protects Siding and Finishes - Overflowing waters trickling from the blocked eavestroughs will eventually ruin the finish of your home, stripping away paint, and destroying its siding. This can result in costly repairs and decrease the beauty of your property. 6. Maintains Estate Value - Consistent eavestrough maintenance is part of responsible homeownership. Protect your investment by ensuring that your home or property stays beautiful and retains its value.

Eavestroughs (gutter) should be cleaned at least twice a year: once in the late spring/early summer, and again in the fall. If you live in a forested area with frequent rain, then your eavestroughs may need to be cleaned more often. Cleaning in late Spring/early Summer after the winter is over is perfect as eavestroughs may have accumulated debris such as late fallen leaves, twigs, and other materials that can clog the gutter system. Having eavestroughs cleaned in the Fall is most critical because of the rapid accumulation of debris and leaves. Leaving full gutters in the winter will lead to clogs and ice dams that will result in serious water damage to your home.

It is very important to consider safety when cleaning eavestroughs. As professionals, we are trained on how to clean eavestroughs thoroughly and safely. Additionally, as we clean your gutters, we check for any signs of damage that will need your attention. This ensures that your home can be well maintained and at a lower cost or inconvenience.

1. Preparation for Re-finishing - Pressure washing is necessary if you plan to paint or stain surfaces such as decks, fences, or the exterior of your home. It removes old paint, stains, and contaminants, providing a clean and smooth surface for better adhesion of new finishes. 2. Preventive Maintenance - Regular pressure washing helps prevent the buildup of dirt, algae, mold, and other substances that can lead to the deterioration of surfaces. By addressing these issues proactively, you can extend the lifespan of your property's exterior surfaces. 3. Removal of Tough Stains - Some stains are persistent. Pressure washing is an effective option for hard-to-remove stains such as oil, grease, and rust on driveways, parking lots, and other surfaces. This will improve the overall appearance and cleanliness of your home or commercial property. 4. Health and Safety - Mold, mildew, algae, and other stains can become slip hazards and/or health risks, especially for individuals with allergies or respiratory issues. Pressure washing will help to eliminate these potential health and safety hazards from your property. 5. Saves Time - Our professional pressure washing services will save you time compared to attempting to clean large surfaces manually. Our heated and high-pressure equipment can help you accomplish the task in a more efficient and desirable timeframe. 6. Environmentally Friendly - Like soft washing, pressure washing is an eco-friendly cleaning method that usually involves water, sometimes along with heat and/or environmentally safe cleaning solutions. It eliminates the need for harsh chemicals and contributes to a more sustainable cleaning process.

1. Gentle Cleaning - Soft washing is perfect for delicate surfaces, such as stucco, siding, roofing, and painted surfaces. Since soft washing is a combination of a low-pressure spray and specialized cleaning solutions, it minimizes the risk of damage to your property compared to high-pressure washing. 2. Stain and Dirt Removal - The cleaning solutions used for soft washing penetrate and break down substances, such as dirt, algae, mold, and mildew, resulting in thorough and effective stain removal. 3. Environmentally Friendly - Soft washing typically involves the use of biodegradable and environmentally friendly cleaning solutions. So, cleaning exterior surfaces near landscaping will not harm your plants, soil, and water sources. 4. Effective Maintenance - Not only does soft washing remove visible contaminants but it also treats surfaces to inhibit their growth. As a result, cleaning will not be needed as often as traditional high-pressure forms of maintenance. 5. Versatility - A variety of surfaces, including roofs, siding, decks, fences, and more can be cleaned using our soft washing service. Its versatility makes it suitable for washing different parts of your residential and/or commercial properties. 6. Enhances Overall Appearance - Soft washing not only cleans surfaces but also enhances the overall appearance of a property. It removes unsightly stains and discoloration, contributing to improved curb appeal. 7. Healthier Living Environment – By removing mold, mildew, algae, and other contaminants, soft washing will improve your property's appearance and contribute to a healthier living environment. Additionally, it reduces allergens and potential health risks associated with mold and mildew growth. 8. Cost-Effective - Since soft washing prevents the buildup of contaminants, you will avoid more extensive and costly cleaning or repair projects in the future.

Walls Exterior walls should be soft washed at least every 1 to 3 years depending on your location. This will prevent undue accumulation of dirt, mold, or mildew. Your property should also be soft washed before applying any sealants or paint to the walls of your property. Having your home washed thoroughly in advance will allow for any finishes to adhere to the surface more effectively. Driveways Driveways should be soft washed at least twice a year as part of good maintenance. Depending on the material and location of the driveway.,

We adjust our cleaning methods to suit the type of material and surface we are going to be washing. Our technicians will determine the appropriate pressure, temperature, and solutions to effectively clean your property without it suffering damage.

YES! We offer professional graffiti removal services that specialize in removing unwanted graffiti from buildings, walls, fences, and other surfaces. We employ various techniques and equipment to effectively remove graffiti without causing damage to the underlying surfaces. ​ 1. Pressure Washing - High-pressure water is used to remove graffiti from surfaces like concrete, brick, and metal. The water pressure, combined with the appropriate cleaning agents, helps to break down the graffiti and wash it away. ​ 2. Chemical Cleaners - Graffiti removal chemicals are specifically formulated to dissolve or break down the paint or ink used in graffiti. These chemicals are applied to the affected area, left for a specific amount of time, and then washed off. ​ By utilizing professional graffiti removal services, you can effectively restore the appearance of your property and discourage further graffiti vandalism.

We clean a wide range of concrete, wood, metals, and sidings. You name it, we’ll clean it.

Our teams clear snow from private residential and commercial properties.

We are required to clear driveways and walkways within 24 hours of a snowfall. The time it will take to clear your driveway after a snowfall depends on factors including but not limited to: Severity of Weather Conditions - Extreme weather conditions such as hazardously low temperatures and blizzard-level winds slow down the snow clearing process. We value the safety of our technicians and emergency service provider, and do not encourage reckless or unsafe practices. Snowfall Quantity - We provide our technicians with the appropriate equipment and training to handle a wide range of snow levels. Understandably, the more snow, the more time will take for our technicians to complete their snow clearing route. Time of Day - Along with the quantity, the time and duration of a snowfall determine when technicians will start their respective snow clearing routes.

Our snow clearing clients are billed monthly. We have found that offering seasonal contracts for monthly billing rather than per clear has resulted in the greatest benefit to our customers. Our customers enjoy: 1. Predictable Investment - With monthly payments, you experience predictability and stability in your budget. You will know exactly how much you will be paying each month, regardless of the frequency or severity of snowfall. 2. Reliability of Service - We will provide you with a reliable and timely service. Our technicians will always be available regardless of how much snow falls. We can retain quality, well-trained, and hardworking employees who are eager to help you keep your property free from hazards. 3. Regular Maintenance - If the wind blows, we will be there. Snow doesn’t have to fall for snow on the ground to drift into your driveways, parkways, and walkways, leading to narrow paths, driveways, and potential slip hazards. As a monthly paying customer, our technicians will be there whenever your property needs attention, ensuring your residence is consistently well-maintained and safe for you and your family. 4. Convenience - Sign up with us and forget about us. You will never have to worry about scheduling individual clearing sessions or making separate payments each time it snows. The convenience of a set monthly payment simplifies the process for you and your family. When the snow falls, we will be there. 5. Prime Communication - We review our service contracts with you to ensure you fully understand the scope of our snow clearing services and standards. We tailor our service to your needs and maintain open communication to accommodate you in the greatest way possible.

Unfortunately, we do not remove snow from properties currently. We clear pathways, driveways, and decks, moving the snow onto areas of the property that are less traversed during the winter.